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The Peak-end rule and dessert at the buffet

Daniel Kahneman, psychologist and Economics Nobel Prize winner in 2002, along with Barbara Fredrickson, Charles, Schreiber, and Donald Redelmeier published a study in 1993 that demonstrates the psychological heuristics, that indicates that people value their experiences by averaging 50% their “peaks” (intense moments) and 50% the “ends”, sensation experienced at the end, instead of by Read More…

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Subsidized training, have you planned it already?

All companies that contribute to social security have a CREDIT; this should be taken advantage of and should be used to organize training for workers discounted from the payment to social security. This credit consists of a percentage of what each worker contributes through their payroll for training, so putting together credits that every employee Read More…

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Leadership: you can pass it on

In recent years, companies and employees demand leaders rather than managers, but do we know how to identify the differences between leading and managing? Should we replace one for the other? John P. Kotter, professor at the Harvard Business School, leader in business thinking, leadership and change, defines that “Management deals with facing complexity. Leadership, Read More…

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Tips for SOPs: Housekeeping department

In one of our latest publications on SOPs , we released our methodology to adapt operational standards to current trends. Today, we come back to tell you a little more about it, although this time we will focus on one of the departments that greatly influences customer satisfaction: the housekeeping department. The housekeeping department is Read More…

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Team Coaching: Sikkhona and Bridge, a look inside to get better results outside.

“The lack of confidence reduces agility and productivity of processes and increases costs. Teamwork must build trust, and trust builds effectiveness.”                                                Stephen Covey, author of “The 7 Habits of Highly Effective People”   In the hotel factory we accompany our clients in the implementation of their projects and strategies. Projects are implemented by people, Read More…