the hotel factory seeks to continue evolving and improving its services, offering a greater diversity of projects so that its clients reach higher limits. It is for this reason that recently, the hotel factory has incorporated Olga Milian Peña as Associate Director in the new line Training & Coaching.
Olga has extensive experience in five departments (Housekeeping, F & B, Reception, Reserves and Human Resources) of five large luxury hotel chains (The Ritz Carlton Hotel Co., The Stein Group, Dolce International, Jumeirah Group and the Ritz Barcelona hotel), in five different countries (Spain, USA, Mexico, Puerto Rico and Belgium). He has also specialized in the opening of new hotels and the training and development of managers and teams, being a professional coach accredited by the ICF (International Coaching Federation) and senior trainer with CCL (Center for Creative Leadership).
As in all the products and services provided by the hotel factory, our new approach to training & coaching will be based on the implementation of strategic vision, innovation aligned with the new market trends and service culture.
Finally, and to conclude with this article, we have a brief interview with Olga so that you get to know her better.
THF: Tell us a little about yourself.
I consider myself as being a vocational hospitality professional. I have enjoyed and learned from each and every job opportunity I have had in this exciting industry. I have worked in five different departments in five different countries and have had the good fortune to learn from five prestigious luxury hotel chains. I think that what more satisfies me is to get the best potential of the people who have worked with me. I am proud to have seen them grow personally and professionally. That is why I have ended up dedicating myself to training and coaching.
THF: Why is training and coaching so important? How can it help hotel companies?
Our industry needs to continue evolving towards excellence in service culture. At all levels, in technical skills and interpersonal skills. Our professionals need to develop more competencies related to emotional and cultural intelligence, which contribute to give more value to the client and impact on business results. Training and coaching are two key tools to develop the potential of our professionals and help them achieve their goals.
THF: How is the new approach to training and coaching for hotels that you want to develop with THF?
We want to develop a new approach whose purpose is to implement the strategy of the different projects we develop for our clients through training and coaching. In this way we want to ensure the achievement of the objectives through the commitment of the people that make up the teams in charge of that implementation.
THF: How do you see tourism today?
Tourism is a changing social, cultural and economic phenomenon, although it responds to a universal need: the search of wellness. Changes that become a more demanding and segmented reality. We need technological resources and higher top performance level teams to respond to this transformation.
THF: How did you meet the hotel factory? What is the first word that comes to mind when we talk about the hotel factory?
I arrived to Mallorca in 2011 with Jumeirah Group, joining the opening project of the Jumeirah Port Soller Hotel & Spa. I started following the hotel factory through the networks. Its articles and publications about the projects they developed and news of the sector, seemed very interesting to me and helped me to catch up. Also, I had references of the professionalism of the THF team through my hotel network in the island.
THF: How do you see this new step in your career with the hotel factory?
Like a gift !! It’s a great opportunity. Being part of a professional team such the hotel factory makes me happy. For me, the hotel factory team is an example of professionalism and humility. I think it’s a fantastic learning opportunity for me, and where I can contribute from my experience in the sector and my specialization as a trainer and coach.
THF: Anything else that you would like to tell us? Are you ready to start?
I really want to start! I feel already welcomed and proud to belong to a young and professional team with a commitment for the interests of our clients.
If you want to know more about Olga or the rest of the the hotel factory’s team, do not hesitate to visit our team tab or look for us on linkedIn where you can also find our posts about the latest news in the hotel industry.
